Imagicle and Webex Integration Introduction

The licensed Imagicle software is a collection of software and modules that are used for the comprehensive management of the communication system including calls, telephones and emails. This solution is fully compatible with Cisco equipment and is approved by this company. This collection is designed to analyze contact information and related costs. Managers of organizations and companies use this software collection in order to plan and implement their new policies in the field of reducing call costs, improving the process of responding to customers, as well as faster, safer and easier communication between employees of the organization.

Modules and special features of Imagicle software

As mentioned, this collection includes several software, each of which adds functionality to the collection. In the following, we will introduce some of them:

Mobile Apps

• Fax software for receiving and sending faxes
• Contact software to access the information of customers and colleagues in any geographical location
• Supervisor software for monitoring service quality at any moment, including call queues, customer calls, etc.

SSAM

• The ability to hear, view and delete messages from the phone
• The ability to set a password to access voice messages through the web
• The ability to set a voice message for times when it is not possible to answer
• The ability to receive voice messages in the form of voice attachments in e-mail
• Ability to manage messages through the licensed Imagicle ApplicationSuite Web Interface
• The ability to manage and collect phone messages when a person is unable to answer their phone

Desktop CTI

• Ability to show Caller ID and caller information through CRM
• The ability to manage any operation using a fully personalized HotKey
• Once logged in, after that the profile can be accessed by any means and from anywhere
• The ability to display the readiness of people on a computer or mobile phone to respond in an up-to-date manner
• The ability to search for user information through the directory and the ability to be compatible with Speedy Enterprise
• The ability to perform any control, including controlling incoming and outgoing calls directly through the computer and sending short messages and emails

StoneLock

• Compatible with Cisco Jabber
• When a phone is locked, you can optionally delete the logs of that phone to ensure privacy
• The ability to determine whether a phone or Jabber is locked at a glance through a message
• Compatibility with almost all Cisco phones on the market (whether with or without a screen)
• The ability to specify emergency contact numbers and make calls to these numbers even if the phone is locked
• Ability to lock and unlock phone using PIN on phone and Jabber. and the ability to lock and unlock phones by administrators and through the web for centralized phone management

Budget Control

• Compatible with Cisco Jabber
• The ability to display the amount of remaining charge through the web and Jabber
• The ability to allocate a specific budget to an individual, department or organization
• The possibility of locking phones after the end of the budget allocated to that person or organization
• Using predefined reports to improve the future budgeting program to improve the quality of phone use in the organization
• The ability to send a summary of the contact flow of each person or department by email after the allocated budget is exhausted

Cisco Webex

A video conferencing and collaboration product line is called Cisco Webex. Webex Meetings, Webex Teams, and the licensed Webex Devices are all part of this cloud-based collaboration suite. The Cisco Spark team collaboration app and the Cisco Webex web conferencing platform are combined to form the Webex suite. In order to unify Cisco’s collaboration product line, the services were rebranded as Webex in April 2018.

Products from Cisco Webex offer features like file sharing, group messaging, and online meetings. The unified communications suite is regarded as a top platform for collaboration and is designed for both large-group meetings for enterprise-wide deployments and small-group collaboration for SMBs. From a desktop or mobile app, users can join video conferences. The licensed Webex also has a web version, but the other versions have more features. In addition, users have access to team messaging functions and file sharing. Both the Webex Teams and Cisco Webex<a Meetings apps support the service.

Internet Teams

In addition to video meetings, messaging, file sharing, and whiteboarding, Webex Teams is a cloud-based team collaboration tool. The program provides an ongoing virtual meeting space for teams working remotely and in-office. Although the licensed Webex Teams is primarily a cloud-based service, it also supports hybrid and on-premises systems.

Project management tools like Asana and Pivotal Tracker, as well as customer relationship management tools like Salesforce and Zendesk, are just a few of the third-party app integrations that Webex Teams offers. Through its Cisco Webex for Developers program, Webex Teams also provides integrations via APIs. Developers can create unique apps for the platform that integrate Teams’ capabilities into routine tasks.

Webex Meeting

With the help of the licensed Webex Meetings, a cloud-based web and video conferencing service from Cisco, remote and international teams can instantly collaborate using mobile devices and standards-based video systems. Webex Meetings has features like screen sharing, meeting recording, customizable layouts, and meeting broadcasting.

Users can start or join Webex video meetings directly from Slack or Microsoft Teams thanks to Webex Meetings’ integration with both of these platforms. In addition to integrating with IBM Connections and Microsoft OneDrive for file sharing, Webex Meetings offers calendar integrations with Outlook, Office 365, and Google Calendar.

Users of Webex Meetings can create their own personal rooms, set up meetings in them, or leave them available for spontaneous gatherings. Additionally, users have the option of scheduling meetings from Webex Teams, participating in Webex meetings from Teams, or carrying on a conversation in Teams after a meeting has ended.

Webex’s advantages

Given the availability of well-known video conferencing tools like Zoom, Webex must offer a selection of features that will persuade users to choose it over the competition. Among Webex’s advantages are:

• You can record phone calls.
• Features that increase security.
• Remote control is available for screens.
• There is a selection of annotation tools.
• There are features for screen sharing and chat.
• HD video and audio voice options are available.
• ties in with programs like Cisco and Microsoft Teams.
• Users can join calls on multiple devices and change between them in the middle of a call.
• Participants can exchange a variety of files between them, and web content sharing extensions are available.

Webex security

Webex Meetings encrypts all media streams during sessions and sensitive data at rest. Customers can choose not to use end-to-end encryption. Along with SSAE-16, SOC 2 Type 2, and ISO 27001 certifications, Webex Meetings also possesses them. The FedRAMP, or Federal Risk and Authorization Program, for governmental organizations, has also certified Webex Meetings. Customers can control access to message stores thanks to Webex Teams’ end-to-end messaging encryption with user-held keys, adding an extra layer of security. Additionally, the licensed Webex Teams is certified for ISO 27001 and SOC 2 Type 1.

Imagicle Webex Calling: Native Devices and Integrations

After passing Cisco’s technical review for Webex Calling, the licensed Imagicle Attendant Console became officially General Availability. This flagship Cloud Attendant Console with Advanced Queueing and Auto Attendant services that are fully compatible with UCM, HCS, and Webex Calling, both multi-tenant and dedicated (previously UCM Cloud), makes the licensed Imagicle the only Cisco ecosystem partner to do so.

Even mixed scenarios with both dedicated and multi-tenant Webex Calling can be accommodated by the integration. An exclusive benefit of the licensed Imagicle! Additionally, The Attendant Console enables you to view the rich presence status from Webex, Jabber, and Microsoft Teams, as well as the telephony presence, so you can quickly determine whether or not your coworkers are reachable.

You can further enhance your Webex experience with the licensed Imagicle’s specialized tools for Call Recording, Contact Manager, Digital Fax, and Call Analytics. These tools will enable you to record all calls legally, quickly locate contacts, send faxes that are just like emails (but more securely! ), and monitor phone usage across the organization without having to learn any new skills.